Privacy

baje99 Privacy Policy — Your Data, Your Rights

At baje99, your privacy is not an afterthought. This policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over it as a player on our Bangladesh betting platform.

Last updated: 1 January 2025

How baje99 Handles Your Privacy

Here's a plain-English overview of the six core privacy commitments baje99 makes to every player on the platform.

Minimal Data Collection

baje99 only collects the personal data that is genuinely necessary to operate your account, process payments, and comply with legal obligations. We don't collect data for the sake of it.

No Data Selling

baje99 will never sell your personal data to third parties for marketing or advertising purposes. Your information stays within the baje99 ecosystem and is shared only where strictly necessary.

Secure Storage

All personal data held by baje99 is stored on encrypted servers with access controls in place. We apply industry-standard security measures to protect your data from unauthorised access or disclosure.

Your Rights Matter

You have the right to access, correct, or request deletion of your personal data held by baje99 at any time. Submit a request to [email protected] and the team will respond promptly.

Transparent Cookie Use

baje99 uses cookies to keep the platform running smoothly and to understand how players use the site. You can manage your cookie preferences at any time through your browser settings.

Marketing Opt-Out

If you've opted in to receive promotional emails or messages from baje99, you can unsubscribe at any time. We make it easy to opt out — no hoops to jump through, no waiting period.


Our Commitment to You

baje99 is committed to protecting the privacy of every player on our platform. This Privacy Policy explains how we handle your personal data in a straightforward, honest way — because you deserve to know exactly what happens to your information when you use baje99.

1 Introduction

This Privacy Policy ("Policy") describes how baje99 ("we", "us", "the platform") collects, uses, stores, and protects the personal data of players ("you", "the user") who register and use the baje99 online betting platform at baje99.net.

By creating a baje99 account or using any part of the platform, you acknowledge that you have read and understood this Policy. This Policy forms part of the baje99 Terms and Conditions, which are available at /terms-conditions.

baje99 takes data privacy seriously. We understand that Bangladeshi players want to know their personal information is handled responsibly, and this Policy is our commitment to doing exactly that. We only collect what we need, we protect what we hold, and we give you control over your own data.

2 Data We Collect

baje99 collects personal data in the following categories:

Category Examples When Collected
Identity Data Full name, date of birth, national ID number Registration and KYC verification
Contact Data Email address, phone number Registration
Financial Data bKash/Nagad number, transaction history Deposits and withdrawals
Technical Data IP address, device type, browser, OS Platform access
Usage Data Pages visited, games played, bet history Platform use
Communications Data Support chat logs, email correspondence Customer support interactions

baje99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.

We Don't Over-Collect

baje99 applies a data minimisation principle — we only collect personal data that is directly necessary for the purpose it is being collected for. If we don't need it, we don't ask for it.

3 How We Use Your Data

baje99 uses the personal data we collect for the following purposes:

  • To create and manage your baje99 account and verify your identity.
  • To process deposits, withdrawals, and other financial transactions on the platform.
  • To provide customer support and respond to your queries and complaints.
  • To detect and prevent fraud, money laundering, and other illegal activity.
  • To comply with legal and regulatory obligations applicable to baje99.
  • To personalise your experience on baje99 and show you relevant promotions (where you have opted in).
  • To monitor platform performance, fix technical issues, and improve the baje99 user experience.
  • To send you important account notifications such as deposit confirmations and security alerts.
  • To enforce the baje99 Terms and Conditions and protect the rights of other players.

baje99 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or notifying you of the change.

4 Legal Basis for Processing

baje99 processes your personal data on one or more of the following legal bases:

  • Contract performance — processing is necessary to provide the baje99 service you have signed up for, including account management and payment processing.
  • Legal obligation — processing is required to comply with applicable laws and regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
  • Legitimate interests — processing is necessary for baje99's legitimate business interests, such as fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights.
  • Consent — where you have given explicit consent, such as opting in to receive marketing communications from baje99.

Where baje99 relies on consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

5 Data Sharing and Third Parties

baje99 does not sell, rent, or trade your personal data to third parties. We share your data only in the following limited circumstances:

  • Payment processors — bKash, Nagad, Rocket, and bank partners receive the minimum data necessary to process your transactions securely.
  • Identity verification providers — third-party KYC services may receive identity documents to verify your account when required.
  • Fraud prevention services — data may be shared with fraud detection partners to protect the integrity of the baje99 platform.
  • Legal authorities — baje99 will disclose personal data to law enforcement or regulatory bodies when required to do so by law or valid legal process.
  • Technology providers — hosting, analytics, and customer support software providers may process data on baje99's behalf under strict data processing agreements.
Data Processing Agreements

All third-party service providers who process personal data on behalf of baje99 are bound by data processing agreements that require them to handle your data securely and only for the purposes specified by baje99.

6 Data Retention

baje99 retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal retention policies. Specific retention periods are as follows:

  • Account and identity data: retained for a minimum of 5 years after account closure to comply with AML regulations.
  • Transaction records: retained for a minimum of 5 years from the date of the transaction.
  • Customer support communications: retained for 2 years from the date of the interaction.
  • Technical and usage data: retained for up to 12 months from collection.
  • Marketing consent records: retained until you withdraw consent, plus 1 year thereafter.

When personal data is no longer required for the purpose it was collected and the applicable retention period has expired, baje99 will securely delete or anonymise the data.

7 Your Privacy Rights

As a baje99 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the baje99 team at [email protected].

Right to Access Request a copy of the personal data baje99 holds about you.
Right to Rectification Ask baje99 to correct any inaccurate or incomplete personal data.
Right to Erasure Request deletion of your personal data where there is no legal reason to retain it.
Right to Restriction Ask baje99 to restrict processing of your data in certain circumstances.
Right to Portability Receive your personal data in a structured, machine-readable format.
Right to Object Object to processing based on legitimate interests or for direct marketing.

baje99 will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it.

8 Cookies and Tracking

baje99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players interact with the site. The types of cookies used by baje99 are:

  • Essential cookies — required for the platform to function. These cannot be disabled as they are necessary for login sessions, security, and core functionality.
  • Analytics cookies — help baje99 understand how players navigate the platform so we can improve the experience. Data collected is aggregated and anonymised.
  • Preference cookies — remember your settings and preferences, such as language and display options, so you don't have to set them every time you visit.
  • Marketing cookies — used only where you have given consent, to show you relevant baje99 promotions. You can withdraw consent at any time.

You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the baje99 platform.

9 Data Security

baje99 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data from unauthorised access, loss, alteration, or disclosure. These measures include:

  • SSL/TLS encryption for all data transmitted between your device and the baje99 platform.
  • Encrypted storage of sensitive personal and financial data on secure servers.
  • Strict access controls ensuring that only authorised baje99 personnel can access personal data, and only to the extent necessary for their role.
  • Regular security audits and vulnerability assessments of the baje99 platform.
  • Two-factor authentication options available to all baje99 account holders.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any security vulnerability or suspect your baje99 account has been compromised, please contact the support team immediately at [email protected].

Data Breach Response

In the unlikely event of a data breach that poses a risk to your rights, baje99 will notify affected players promptly and take immediate steps to contain and remediate the breach.

10 Children's Privacy

baje99 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, all players are required to confirm that they are at least 18 years old, and baje99 may request age verification documents at any time.

If baje99 becomes aware that personal data has been collected from a person under 18, the account will be closed immediately and all associated data will be deleted. If you believe a minor has registered on baje99, please contact us at [email protected] so we can investigate and take appropriate action.

11 Marketing Communications

baje99 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and special offers — but only if you have opted in to receive such communications during registration or through your account settings.

You can opt out of marketing communications from baje99 at any time by:

  • Clicking the unsubscribe link in any marketing email from baje99.
  • Updating your communication preferences in your baje99 account settings.
  • Contacting the baje99 support team at [email protected] and requesting to be removed from marketing lists.

Opting out of marketing communications will not affect transactional messages such as deposit confirmations, withdrawal notifications, or security alerts, which are sent as part of the baje99 service regardless of your marketing preferences.

12 Changes to This Policy

baje99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When changes are made, the updated Policy will be published on this page with a revised "last updated" date.

For significant changes that materially affect how we use your personal data, baje99 will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of baje99 after any changes have been published constitutes your acceptance of the updated Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how baje99 is protecting your data.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way baje99 handles your personal data, please get in touch with the baje99 privacy team:

  • Email: [email protected]
  • Live Chat: available 24/7 directly from the baje99 platform.
  • FAQ: /faq — answers to common questions about accounts, data, and security.

For data rights requests — such as access, correction, or deletion of your personal data — please email [email protected] with the subject line "Data Rights Request" and include your registered account email address. baje99 will respond within 30 days.


Safe and Secure

Your Privacy is Protected at baje99

Now that you know how baje99 handles your data, join thousands of Bangladeshi players who trust our platform for safe, fair, and enjoyable online betting.